Returns Policy

We hope that you will be delighted with your order. However, if within 7 days of receiving your goods, you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note.

Can I Exchange An Order?

Yes, please contact us either on +44 (0)7931 999111 or via email

Refund Procedure:
All refunds will be issued to original method of payment, confirmation will be sent in the post or email thereafter.

Please Note:

Regrettably, items that have been engraved, embossed or soldered cannot be refunded unless they are found to be defective or faulty by one of our teams.

For hygiene reasons Heritage Jewels do not accept exchanges or refunds of earrings, nose rings or sets that include these bought online, this does not affect your Statutory Rights.

Complete the returns information on the dispatch note and make sure to include before you pack the items back in the parcel, and send it back to:

CM14 5NL

Once the item has been returned, the item(s) will be examined and we may contact you should there be any problems regarding your request.
Should you not hear from us, please, do not get concerned, it may mean that we are in the process of dispatching your replacement/exchange to you. 
We promise to exchange the item, or return your money in full without quibble.

How Long Will It Take To Receive My Exchange/Refund?

Upon the receipt of your return it normally takes up to 5-7 working days. The exception to this is sale times and holiday periods which may take longer. If you have any concerns regarding this, please call +44 (0)7931 999111 or email